Cancellation policy for Transfers and Tours
Our policy is to keep the applicable cancellation fee as low as possible to encourage you to lock your holiday budget by pre-booking your holiday packages, including airport transfers and tours and/or other experiences.
We understand that your trip may be delayed or cancelled for any reason after you proceed with your holiday booking with us.
You will therefore appreciate that we would not apply any cancellation fee on our airport transfer service and for all our excursions and experiences provided you give us a delay of no less than 24 hours before the performance of the services.
A charge of 100% will however be applied for No Show.
In the event you arrive late to a tour and/or experience, the tour will leave on time and you will be charged for a last minute cancellation amounting to 100%.
No refund will be made once an airport transfer or a tour has started.
A full refund will be made for any excursion and/or experience cancelled by us due to bad weather conditions and for other major unforeseen circumstances.
Cancellation policy for Accommodation
The following cancellation fees will be applied on accommodation reservations:
Cancellation date: charged as a % of the accommodation package
More than 30 days before the arrival date: 10%
15-30 days before the arrival date: 25%
7-14 days before the arrival date: 50%
Less than 7 days before arrival date: 100%
No Show and unexpected departure: 100%
Peak period – 45 days before the arrival date: 100%
Notice and basis of calculation of cancellation fee
Notice of cancellation will only be effective when it is received by e-mail at email@example.com.
The cancellation fee is calculated as from the date on which the request for cancellation is received by e-mail and the applicable percentage will be applied on the initial booking amount.
We undertake to make the refund to you within a maximum period of 14 working days.
Bank Charges for all refunds
All bank charges will be borne by the client for all refunds.
Sweet Harmony Limited, a limited liability company incorporated in the Republic of Mauritius, is a destination management company operating under the brand name of MAURIGOLD TOURS.
MAURIGOLD TOURS is committed, as a registered data controller, to protect your personal data. By protection, we mean the processing and controlling your personal data during our ordinary course of business whilst telling you about your privacy rights.
Collection of personal data.
We will collect only relevant information from you for the purpose of dealing with your queries and for processing bookings. The information that would normally be collected will be your name, postal address and country of residence, age, telephone number and e-mail address. During a booking process, financial data such as your banking details will be collected. The said information will be collected from you only if applicable laws authorise us to do so. You must also be aware that when you navigate on our web site including via your mobile device, information such as your location and IP address can be collected even though you do not make any booking.
For the purpose of our excursions and wedding services, we may ask you to provide other specific personal information such as your wedding date, food preference and allergies and health conditions that affect your mobility.
The data will be processed based on your prior consent which means that your decision to provide us the data is voluntary.
Purpose of collecting personal data:
• The collection of your personal data is necessary to enable us to fulfill our contract obligations that we are about to enter with you and/or have been entered with you.
We will need to enter your personal data in our reservations system as well as communicating same to our trade partners such as hotels and concessionaires.
• Compliance with local legal requirements
• Customer loyalty programs
• Delivery of advertising materials to you
• For website analytics purposes and making us improving our website contents to better serve our customers
If you are providing data to us on behalf of another party, you will have the obligation to ensure that you have his prior consent to do so and that the said person is aware of this Private Policy. The web site is not intended to be used by child under 18. By law, parents or guardians of the child have the obligation to provide data related to the child.
Disclosure of your personal information to third parties:
We will only disclosure your names and booking reference number to our trade partners for the purpose of operational issues. We will not disclose your personal data to any third party for marketing purposes.
Protecting your personal data:
We take all necessary and reasonable steps to protect your privacy.
We will retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law we have to keep basic information about our customers for ten years or such number of years according the applicable laws, after they cease being customers for tax and other judicial purposes.
You may be required to sign up to receive our email newsletter and/or other marketing brochures. Should you wish to unsubscribe, you may do so at any point of time by requesting to be removed from our mail list.
If using our website, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
Mauritius has earned the reputation as a top holiday destination. From pleasant temperatures, political stability & safety, dazzling beaches and coral reefs, to unimaginable fusions of culture, cuisine and tradition. Mauritius serves just perfect for honeymooners, solo travellers, families & groups; be it an expedition of culture, history, adventure, natural wonders, sports, shopping, cuisine or just leisure, Mauritius has it all!
Air Mauritius, Emirates, Air France, British Airways, Turkish Airlines, Condor, Corsair, Edelweiss, Air Austral, Air Seychelles, South African Airways, Kenya Airways, Saudia airlines, Air Belgium, Aeroflot, EW Discover, Flysafair, Comair, Austrian Airlines.
The island has plenty of beaches, each one more beautiful than the next. The most popular ones are Trou Aux Biches, Mont Choisy, Pereybere, Belle Mare, Flic en Flac and Le Morne.
Include deep sea fishing, catamaran cruise, kite surfing, parasailing, diving, snorkeling and other underwater experiences.
A trip to Ile aux cerfs and dolphin watching on the South West coast are amongst the most popular sea experiences chosen by visitors.
There are excellent golf courses on the island for golf enthusiasts. There are ample trekking and walking routes as well as horse riding excursions. Contact us if you would like to book any of these experiences!
The Pamplemousses garden is known by botanists from around the world for the large collection of indigenous and exotic plants that grow there, including the giant Victoria Amazonica water lilies and the numerous species of palm trees.
All those fond of shopping should stop at La Croisette mall in Grand Baie, Le Caudan Waterfront and its artisanal shop, Bagatelle mall and the Jumbo shopping malls at Phoenix and Riche Terre. There are many clothing and textile manufacturers in Mauritius who produce for the local and international market. The products are sold in factory shops and prices are normally competitive with high standard quality.
Trou aux Cerfs:
The most famous dormant volcano in Mauritius. From there, you have a fantastic 360° view of the high plateau of the Island of Mauritius. Local joggers meet every day at 5 am at Trou aux Cerfs.
Not far from the main island reservoir Mare aux Vacoas is Grand Bassin, also known as Ganga Talao. It is one of the rare natural lakes in Mauritius, formed inside the crater of an extinct volcano and is the renowned pilgrimage place for Mauritians of Hindu faith. The famous tea factory of Bois Cheri and its tea tasting room is not far. Plaine Champagne, the highest plateau in Mauritius, offers a spectacular scenery of waterfalls and is surrounded by forests and lakes. You may even spot some wild monkeys. In March and April, you can stop and pick the delicious red and yellow guavas from the bushes that border the road. Chamarel, well known for its unique seven coloured earth and Rhumerie is also worth visiting.
Mauritius, the paradise island- a land of diverse cultures and a perfect blend of various cuisines, offers you a unique culinary experience along with its warm Creole hospitality. The population consumes mostly Indian based dishes such as curry, chutney, rougaille (tomato paste cooked in a Creole style) and pickles which are made with locally grown ingredients. Chinese cuisine is also very popular amongst the population. Additionally, European flavours have influenced Mauritian cuisine but most predominantly French cuisine which has blended with other existing cuisines on the island over the centuries. Many restaurants have adopted one or several specific cuisines (Italian, Chinese, French) or field of expertise (steak, seafood).
To enter Mauritius citizens of most of the European countries will need only a 6 months’ valid passport, a return ticket, and an address during their stay in the country. Visas are not required by those from a Commonwealth country, Japan, South Africa, the USA, the EU and the Scandinavian countries. Those that do require a visa can usually obtain one for three months, and they are renewable on request. Mauritian Embassies and High Commissions issue visas free of charge. Tourists from 21 different countries require a visa to enter Mauritius prior to embarking on the plane.
For additional details you can access the following website: http://passport.govmu.org
You should have sufficient funds to meet the costs of your stay in Mauritius (A minimum of 100 U.S Dollars per day). There is no exchange control.
Maximum stay is 3 months but it might be that the immigration officer will issue you only 2 months. In case you want to stay the 3 months you have to visit the immigration office in Port Louis to extend your visa for one more month. You will receive the necessary immigration documents either in the plane or at the airport in Mauritius.
Mauritius enjoys a mild tropical maritime climate throughout the year. The country has two seasons: a warm humid summer extending from November to April and a relatively cool dry winter from June to September. The month of October and May are commonly known as the transition months. In winter, the temperatures during the day vary between 20°C and 26°C in the coastal regions. Upland can go down to 16C. In summer, the temperature varies between 26°C to 32°C. You may be exposed to tropical cyclones in summer.
The national currency is the Mauritian Rupees (MUR). The indicative exchange rate towards the main international currencies are:
Euro 1 = MUR 49.00
USD 1 = MUR 44.00
GBP 1 = MUR 57.00
AUD 1 = MUR 32.00
ZAR 1 = MUR 2.80
INR 1 = MUR 0.60
AED 1= MUR 11.50
CNY 1= MUR 6.75
For latest exchange rates please access the following website https://www.bom.mu
ATMs are widely available in most towns and villages as well as in shopping centres. Major credit and debit cards are accepted in hotels, restaurants and shops.
This volcanic island is situated approximately 2400 kilometres off the South East Coast of Africa. The island covers an area of 2,030 square kilometres or 783 square miles. The capital city is Port Louis. The timezone is UTC+4 and the calling code is +230.
10th Century: Discovered by the Arabs
16th Century: Explored by the Portuguese
1715-1810: French occupation
1810 -1968: British colony
1968: Independent country
1993: Became a Republic
Mauritius is a densely populated island of around 1.265 million people. It has a reputation for political stability and racial harmony among its mixed population. Mauritius is known as a plural society where all the ethnic groups present: Hindus, Muslims, Creoles, Chinese and Europeans live in peace and where all the ancestral cultures have been preserved. The Mauritians are known for their tolerance and kindness.
Most Mauritians are bilingual being equally fluent in French and English. English is the official language, but French and Creole are widely spoken. Oriental languages also form part of the linguistic mosaic.
Since independence in 1968, Mauritius has undergone a remarkable economic transformation from a low-income, agriculturally based economy to a diversified, upper middle-income economy with growing industrial, financial, and tourist sectors. The economy currently depends on sugar, tourism, textiles and apparel, and financial services, but is expanding into fish processing, information and communications technology, and hospitality and property development. GDP grew in the range of 3 to 4% per year whereas the annual inflation rate is around 4%.
It is advisable to take International Travel Insurance. It provides coverage against baggage loss, travel delays, loss of important travel documents, and cost of repatriation if necessary, among others. It also provides cover for medical and dental costs in addition to accidental injury expenses.
There are a number of Private visiting doctors. Private clinics such as Fortis Clinique Darné and Wellkin Hospital are amongst the most popular private clinics with ambulance services.
When visiting Mauritius, it is advisable to take your best beach and casual wear. In the winter months (June -September), carry some light woolen clothing for the cool evenings. Wear appropriate clothing when entering a religious premise.
Police: 999 / 112
Ambulance: 999 / 114
Fire: 995 / 115
Free WiFi is normally provided by the hotels and bungalow owners. The Mauritius Telecom has also some 350 hotspots free WiFi spread over the island.
If you want to subscribe to a local package, there are 2 main telecommunication operators namely Orange and Emtel. You can pop-in in one of their shops which are found in most shopping malls to choose any comprehensive package which will suit you during your holidays.
The normal working hours are between 9.00am to 16.00pm and some administrative offices are opened on Saturday between 9.00am to 11.30am.
Banking hours are between 9.00am to 15.00pm during the week. Banks are normally closed during the weekend.
The shopping malls are operational between 9.00am to 20.00pm during weekdays and are also open on Sundays between 9.00am to 17.00pm
Foreigners with a driving license issued by a competent authority in their respective countries are allowed to drive during their stay in Mauritius for up to 4 weeks. An international permit is needed beyond that period. Driving is on the left, with priority to the right. You are most likely to encounter heavy traffic during peak hours: 07:30 am – 09:30 am, and 3:00 pm – 6:00 pm. During these times there is heavy traffic mainly in Port Louis area and at the entrances/exits of the main cities.
The electrical supply is 220V AC, 50Hz. The plugs used in most hotels are three-pin, although two-pin plugs are also used.
Tipping is not compulsory in Mauritius and is completely at your own discretion.
There are 2 prime periods which run (1) between the 20th December to 10th January and (2) for 15 days during the Easter period. Both periods are in summer. Accommodation prices are usually higher during local summertime between October to April.
Low season is normally during winter times between May to September with super low in June.
It is advisable to make advance booking for high and prime seasons. One-year advanced booking is even recommended for the prime period.
You must be fully vaccinated to freely explore the island throughout your holiday;
It is mandatory to arrange COVID-19 insurance health cover;
To enter Mauritius, there is now no obligation to produce a negative PCR test taken within 72 hours before departure;
COVID-19 testing will be required on arrival (day 0) in Mauritius.
To enter Mauritius,there is now no obligation to produce a negative PCR test taken within 72 hours before departure;
It is mandatory to arrange COVID-19 insurance health cover;
You will be subject to an antigen test on arrival in Mauritius.
You must isolate yourself for 7 days in an accommodation of your choice
You must make an antigen test on day 7.
If you test negative on day 7, you can freely explore the island on Day 8 of your stay.